Authorized by State and Federal laws, the long-term care Ombudsman is a specially trained and certified volunteer who advocates for quality care in Texas Nursing facilities, Personal Care and Assisted Living facilities. An Ombudsman has the resources of the Texas Department on Aging and other Agencies to help complaints by residents and staff. A professional staff Ombudsman closely supervises the volunteers and provides information to residents and families about rights and procedures of care for residents of these facilities.